FusionDock Max 2

USB Ports Troubleshooting Guide

Navigate display issues with your FusionDock Max 2 using our comprehensive guide. Discover easy-to-follow solutions for common problems like no video output, screen flickering, and connectivity challenges, specifically tailored for Apple silicon MacBooks. 

Last updated: Sep 2025

1. USB-C port not working

Step 1: Check whether the dock’s LED indicators are on.

Step 2: Replug the cables connected to the docking station:

1. The USB-C cable between the dock and Mac 

2. The DC power cable

Step 3: Connect a known-working USB-C device to the port to check if it works. If it does, the dock is not the issue.

Step 4: Try a different USB-C cable to see if the original cable is faulty.

Step 5: Test other USB-C ports on the dock to confirm they are working.


Step 6: If the port still does not work, please contact the iVANKY support team and provide the following information so we can check for possible device compatibility issues:

-macOS version

-Device that cannot be used and its model

-Purchase link (if available)

Example feedback format for individual ports:

-Ports 7 / 10 not working

-MacBook Model: MacBook Pro 14 M2 MAX 2023

-macOS: Ventura 13.3.1 

2. USB-A port not working

Step 1: Check whether the dock’s LED indicators are on.

Step 2: Replug the cables connected to the docking station:

1. The USB-C cable between the dock and Mac 

2. The DC power cable  

Step 3: Connect a known-working USB-A device to the port to check if it works. If it does, the dock is not the issue.

Step 4: Try a different USB-A cable to see if the original cable is faulty.

Step 5: Test other USB-A ports on the dock to confirm they are working.


Step 6: If the port still does not work, please contact the iVANKY support team and provide the following information so we can check for possible device compatibility issues:

-The port number that is not working

-macOS version

-Device that cannot be used and its model

-Purchase link (if available) 

If you encounter any issues while using the docking station please contact iVANKY technical support.


Email: support@ivanky.com


When contacting iVANKY technical support for technical issues, please provide the following information:

a. Your docking station serial number.

b. Your current macOS version.

c. Model of your MacBook.

d. Description of the issue and the devices connected to the dock.