1. To prevent unresponsive wake-up issues, please use a USB-C to USB-C or HDMI to HDMI cable.

2. If the dock does not wake up automatically, try unplugging and reconnecting the dual USB-C cables.

3. Avoid using LG 27MD5KL 5K monitors or Samsung ViewFinity S9 5K monitors, as they may cause compatibility issues when connected with other displays. We recommend using Apple displays.

4. To connect two 6K@60Hz displays, both monitors must be Apple’s 6K display (Pro Display XDR model).

5. If display issues occur when using a third-party USB-C to HDMI cable, please try the included USB-C to HDMI cable or contact iVANKY Support for recommended alternatives.

6. The optical audio port does not support system-level volume control. Please adjust the volume through your speakers. If you prefer to adjust volume from your computer, use the 3.5 mm audio port instead. 

Q1. Why can I hear the fan spinning?

1. The device uses a unique fan design to maintain stability under high-power, full-load conditions.

2. Because of the strong performance, the fan helps reduce the device’s temperature and ensures smooth operation.

3. When the device is idle, disconnect it from the computer and the fan will stop spinning.

Q2: What to do if the docking station stops working or works intermittently?

1. Press the power button and check if the LED indicator is on. If the dock is powered on, disconnect it from your laptop and all connected devices. Wait at least 5 minutes, then restart your laptop and reconnect the dock.

2. Use the included dual USB-C cable to connect the upstream ports (marked with the laptop icon) on the back of the dock to your laptop. If your MacBook asks for permission to connect the dock, click "Allow"

3. Make sure your laptop supports Thunderbolt 5, Thunderbolt 4, or USB4.

4. Try connecting the dock to another MacBook to rule out port issues.

5. If the issue persists, contact iVANKY customer support.

Q3: What to do if the ports of the docking station are not working?

1. Press the power button and check if the LED indicator is on. If the dock is powered on, disconnect it from your laptop and all connected devices. Wait at least 5 minutes, then restart your laptop and reconnect the dock.

2. Use the included dual USB-C cable to connect the upstream ports (marked with the laptop icon) on the back of the dock to your laptop. If your MacBook asks for permission to connect the dock, click "Allow"

3. Try connecting the dock to another MacBook to rule out port issues.

4. If the issue persists, contact iVANKY customer support.

Q4: What to do if the Ethernet port on the docking station does not reach the claimed 2.5Gbps speed?

1. Use a Cat5e or Cat6/Cat6a Ethernet cable (no longer than 328 feet) to support 2.5Gbps speed. Older cables like Cat5 may reduce performance.

2. On macOS, go to System Settings > Network, select your wired connection, click Details, then go to the Hardware tab. Set “Configure” to Manually, “Speed” to 2500Base-T, and "Duplex" to full-duplex. Click “OK” to save the settings.

3. Download the required driver from the following link: https://www.realtek.com/Download/List?cateid=585

4. Connect the docking station to another laptop to check if the issue persists.

5. Disconnect the dock and all devices. Wait at least 5 minutes, restart your laptop, then reconnect and test again.

6. If the issue persists, contact iVANKY customer support.

Q5: Why is the display unable to reach the resolution of 5K or 6K?

1. Check if the display supports resolutions above 4K.

2. Only USB-C (80/120Gbps) Downstream Ports support 5K or higher resolution.

3. If you are using a video cable adapter, please make sure that your adapter supports 5K or 6K resolution.

Q6: Why don't the colors on my external displays look right?

1. Select the display profile that matches your external monitor. On your Mac, choose "Apple menu" then click "Displays" in the sidebar. (You may need to scroll down.)

2. Click the pop-up menu next to "Color profile" on the right and adjust the "Color profile" to the one best suited for your monitor.