1. Check the Power Setup

Step 1: Check if the LED lights on the dock are on.

Step 2: Ensure the USB-C cable from the dock is connected to the correct port.

Step 3: Restart your Mac and reconnect the USB-C cable between the dock and Mac.

Step 4: Disconnect the DC power cable, wait for 30 seconds, then reconnect it.

Step 5: If you are using a non-original dual USB-C cable, try connecting the Mac directly to its PD power adapter. While charging, gently move the cable. If charging fails or stops when the cable is moved, replace the USB-C cable.

2. Test the power outlet

Step 1: Unplug the dock power adapter from the power outlet, then plug a known good device (such as a desk lamp) into the outlet to confirm that the device can be powered normally. If the power outlet can supply power normally, carefully observe whether the LED light on the dock power adapter is on.

Step 2: Try using the TB5 interface (port 21 / 22 / 23) to charge your phone / tablet to test if it can charge normally.

Step 3: If the port still does not work, please contact the iVANKY support team and provide the following information so we can check for possible device compatibility issues:

-macOS version

-Device that cannot be used and its model

-Purchase link (if available) 

1. Check wiring, connections, and device compatibility

Step 1: Check whether the dock’s LED indicators are on.

Step 2: Replug the cables connected to the docking station:

1. The USB-C cable between the dock and Mac 

2. The DC power cable  

Step 3: Connect a known-working USB-C device to the port to check if it works. If it does, the dock is not the issue. 

Step 4: Try a different USB-C cable to see if the original cable is faulty.

Step 5: If the port still does not work, please contact the iVANKY support team and provide the following information so we can check for possible device compatibility issues: 

-macOS version 

-Device that cannot be used and its model 

-Purchase link (if available)   

1. Check Dock Power Status

Step 1: Check whether the dock’s LED lights are on.

Step 2: Press the power button or reconnect the DC cable to turn on the dock and light up the LED. 

2. Check device connections

Step 1: Reconnect the device and check the cables:

-Ensure the device is properly attached to the dock.

-Make sure the USB-C cable between the dock and Mac is firmly connected.

-Note that data ports do not supply power when no device is connected.

Step 2: Connect a known-working USB-C device to the port and test. If it works, the dock is fine.

Step 3: Try a different USB-C cable to see if the original cable is faulty.

Step 4: If the port still does not work, please contact the iVANKY support team and provide the following information so we can check for possible device compatibility issues:

-macOS version

-Device that cannot be used and its model

-Purchase link (if available) 

3. Alternative charging ports

If you want to charge a device without using the main ports, you can:

1. Use the front independent PD port, which provides up to 30W power.

2. Use the rear Thunderbolt 5 ports, each providing up to 15W power.