M1/M2/M3/M4 Max - Recommended Port(s) for High Refresh Rate Display Connection

1. When using high refresh rate displays, some screens may not show images. Please verify if the MacBook model matches the Max series.

2. Unplug the other high refresh rate displays and check if the screen that cannot show images returns to normal.

   2.1 If it returns to normal, insert other displays as usual, but at this time, the resolution or refresh rate of other displays may decrease.

3. If it still cannot be restored, try replacing the cable to ensure that the cable is normal.

4. If you need to check whether your display resolution and refresh rate are supported, please refer to our compatibility test results table, where all specifications are tested by the iVANKY team.

5. Due to the variety of displays on the market, we cannot guarantee that all your displays are compatible. If there are cases such as no image output on the screen or reduced resolution, please send the display model or purchase link and the relevant cables used to the iVANKY after-sales team, and we will help you solve the problem as soon as possible.

Feedback format reference as follows:

MacBook Model: MacBook Pro 14 M2 Max 2023

macOS: Ventura 13.3.1

Display Model: LG-49GR85DC-B

Display Purchase Link: https://ivanky.com/products/fusiondock-max-2

Cable Model: DP1.2

Cable Purchase Link: https://ivanky.com/products/thunderbolt-5-cable

M1/M2/M3/M4 Pro - Recommended Port(s) for High Refresh Rate Display Connection

1. When using high refresh rate displays, some screens may not show images. Please verify if the MacBook model matches the M1/M2/M3 Pro series.

2. Unplug the other high refresh rate displays and check if the screen that cannot show images returns to normal.

   2.1 If it returns to normal, insert other displays as usual, but at this time, the resolution or refresh rate of other displays may decrease.

3. If it still cannot be restored, try replacing the cable to ensure that the cable is normal.

4. If you need to check whether your display resolution and refresh rate are supported, please refer to our compatibility test results table, where all specifications are tested by the iVANKY team.

5. Due to the variety of displays on the market, we cannot guarantee that all your displays are compatible. If there are cases such as no image output on the screen or reduced resolution, please send the display model or purchase link and the relevant cables used to the iVANKY after-sales team, and we will help you solve the problem as soon as possible.

Feedback format reference as follows:

MacBook Model: MacBook Pro 14 M2 Max 2023

macOS: Ventura 13.3.1

Display Model: LG-49GR85DC-B

Display Purchase Link: https://ivanky.com/products/fusiondock-max-2

Cable Model: DP1.2

Cable Purchase Link: https://ivanky.com/products/thunderbolt-5-cable