a. Check Wiring and Connections

Step 1: Check if the LED indicator inside the Ethernet port is lit.

Step 2: Unplug and reconnect the cable linking the device to the dock, the USB-C cable between the dock and Mac, and the DC power adapter.

Step 3: Unplug and reconnect the Ethernet cable to the dock. Normally, a steady green light and a flashing orange light should be visible inside the Ethernet port. If the light flickers abnormally or is absent, use other network connection devices to check the Ethernet port's functionality.

Step 4: Shine a phone flashlight on the docking station's Ethernet port and inspect for socket damage, such as bent or deformed pins. If pins are deformed or recessed, use a toothpick or a similar sharp object to realign them. If the docking station port is damaged, causing the network cable to loosen, use tape or other external means to secure it, or contact iVANKY customer service for a replacement.

Step 5: Ensure macOS and all Mac software are updated to the latest version.

Step 6: Update the Mac network driver. For details, visit the iVANKY website: https://ivanky.com/blogs/news/ivanky-ethernet-driver-download-guide

Step 7: Click the Apple menu in the top left corner, select “System Settings,” then “Network.” Look for USB 10/100/1000 LAN & USB 10/100/1G/2.5G LAN. Observe the status indicator below the service name and follow the corresponding steps. If the network is not recognized, refer to the “Grey status indicator (no recognition of network access)” section.

a. Check Accessories and Connections

Step 1: Restart the Mac and ensure that both ends of the dual USB-C cable and the Ethernet cable are correctly and securely connected.

Step 2: Reconnect the accessories linking the Mac and the monitor. If necessary, reverse the dual USB-C cable connecting the dock to the Mac and reinsert the Ethernet cable.

Step 3: Directly connect the Ethernet cable to the Mac or establish a Wi-Fi connection to see if the Internet speed has returned to normal.

Step 4: Disconnect all devices from the docking station except for the Ethernet. On the router, disconnect all devices except for the network cable connected to the docking station. If an issue arises, test another WAN interface on the router.

Step 5: Contact the seller of the network cable to verify if it supports gigabit networks. Under normal network testing conditions, ensure the network cable meets the speed requirement of ≥800MB/s. If other network-connected devices are available, test the router's network cable with them to confirm if the router and cable can achieve gigabit network speeds. If not, contact the cable seller for a replacement.

b. Restart the Router

Step 1: Disconnect the router and Ethernet cable from their power source and wait for a minimum of 30 seconds.

Step 2: Reconnect the Ethernet cable to the router.

Step 3: After the Internet indicator light activates (typically indicated by a steady green light and a blinking orange light in the network port), verify the Internet connection on your Mac.

c. Update Software

Step 1: Verify that macOS and all Mac software are updated to their latest versions.

Step 2: Update the Mac network driver. For more details, visit the iVANKY official website: iVANKY Ethernet Driver Download Guide.

If these steps do not resolve your issue, please provide detailed information to our customer support team. Include the specific macOS version installed on your MacBook and the exact model details of your MacBook, such as its year of release and technical specifications.

Feedback format reference:

MacBook model: MacBook Pro 14 M2 Max 2023

macOS: Ventura 13.3.1

Ethernet cable purchase link: [Insert link here]

a. Check Accessories and Connections

Step 1: Restart the Mac, ensuring that the USB-C cable and network cable are correctly and securely connected at both ends to the external docking station.

Step 2: Update macOS and all Mac software to their latest versions. Close all applications except Google Chrome, then test for any conflicts that may cause disconnections between Google Chrome and other apps. If the network remains stable with only Google Chrome active, please reach out to the iVANKY customer service team.

Step 3: Click the Apple icon in the top left corner, navigate to “System Settings” > “Network,” and locate “USB 10/100/1000 LAN & USB 10/100/1G/2.5G LAN.” Check for any issues with frequent disconnections.

Step 4: Use a phone flashlight to inspect the docking station's RJ45 socket. Check for any damage, such as bent or deformed pins. If pins are found to be deformed or recessed, use a toothpick or a similar sharp object to gently realign them. If the docking station port is damaged, causing the network cable to loosen, either secure it with tape or another suitable item, or contact iVANKY customer service for a replacement.

Step 5: Test the network cable by connecting it directly to another device, such as a desktop computer or a laptop with a network port, to see if disconnections occur.

Step 6: If the issue persists, consider replacing the network cable.

b. Network Environment Check

Step 1: Restart the computer to refresh the IP address.

Step 2: Power off the modem or router, wait for 5 minutes, and then power it back on to update the IP address.

Step 3: Reconnect the network cable to ensure the IP address is correctly assigned.

c. Update Software

Step 1: Verify that macOS and all Mac software are updated to their latest versions.

Step 2: Update the Mac network driver. For detailed instructions, visit the iVANKY official website: iVANKY Ethernet Driver Download Guide.

If the previously mentioned methods don't resolve your issue, we kindly ask you to provide detailed information to our customer support. This includes the specific macOS version currently installed on your MacBook, and the precise model of your MacBook, including its year and specifications. 

Suggested feedback format:

MacBook model: MacBook Pro 14 M2 Max 2023

macOS version: Ventura 13.3.1