Step 1: Check if the LED indicator on the docking station is illuminated.

Step 2: Reconnect the device and docking station using either the provided cable or a USB-C cable. Ensure connections between the docking station, Mac, and DC power source are secure.

Step 3: Test the port functionality by inserting a device with a known functional USB-C port. If the port functions normally, product issues can be ruled out.

Step 4: Replace and firmly reinsert the USB-C cable to check for any cable-related issues.

Step 5: Use the same cable in a different USB-C port to determine if the original port is defective.

Step 6: If these steps do not resolve the issue, please contact our customer support with detailed information, including the specific macOS version on your MacBook, the exact port that is malfunctioning, and your MacBook's model, year, and specifications.

Step 1: Check whether the LED indicator on the docking station is lit.

Step 2: Reconnect the device to the docking station using the provided cable or a USB-A cable. Ensure the connection is secure between the docking station, Mac, and DC power source.

Step 3: Test the port's functionality by inserting a device with a functioning USB-A port. If it works normally, product issues can be ruled out.

Step 4: Replace the USB-A cable, reinsert it firmly, and check for any cable-related issues.

Step 5: Use the same cable in a different USB-A port to determine if the original port is malfunctioning.

Step 6: If these steps do not resolve your issue, please contact our customer support with detailed information. This should include the specific macOS version on your MacBook, the exact port that is not functioning properly, and the full model details of your MacBook, including its year and specifications.

Suggested feedback format:

Issue Description: Port 2/4 is not functioning.

MacBook Model: MacBook Pro 14-inch, M2 Max, 2023

macOS Version: Ventura 13.3.1