Quick Finds: 

1.1 No video output when using HDMI 1+HDMI 2+HDMI 3

1.2 No video output when using HDMI 1

1.3 No video output when using HDMI 2+HDMI 3

1.4 Screen flickering when using HDMI 1

1.5 Screen flickering when using HDMI 2+HDMI 3 

1. Check accessories and connections

Step 1: If you are using a KVM or USB-C extension cable with the iVANKY FusionDock Pro 1, it may cause the dock signal to be lost. Please use the original USB-C cable that comes with the dock.

Step 2: Ensure that the power cable is connected to the dock. Press the dock’s power button and check if the light turns on. If it does not, please contact our after-sales team. 

Step 3: Make sure the video cable is connected to the monitor and is secure.

Step 4: Use the provided USB-C cable to connect the dock’s USB-C port to the Mac’s USB-C port and ensure it is firmly connected.

Step 5: Flip the USB-C cable connected to the computer and re-plug it.

Step 6: Try connecting to another Thunderbolt port on the Mac.

Step 7: If the dock can charge the Mac normally and ports 4, 5, and 13 work correctly, then please replace the HDMI cable and try again. 

If the previously mentioned methods don’t resolve your issue, we kindly ask you to provide detailed information on macOS version, malfunctioning devices, and device models, preferably with relevant purchase links. We need to confirm whether there are compatibility issues. Please contact iVANKY customer support for further assistance.

Feedback format reference:

MacBook model: MacBook Pro 14 M2 Max 2023

macOS: Ventura 14.4.1

1. Check accessories and connections

Step 1: Ensure that the power cable is connected to the dock. Press the dock’s power button and check if the light turns on. If it does not, please contact our after-sales team. 

Step 2: If you are using a converter cable with the iVANKY FusionDock Pro 1, to avoid cable quality issues, switch to an HDMI 2.0 or higher version video cable. Then ensure the video cable is connected to the monitor and remains secure.

Step 3: Use the included USB-C cable to connect the dock’s interface to the Mac’s USB-C interface, ensuring it is firmly connected.

Step 4: Flip the USB-C cable connected to the computer and re-plug it.

Step 5: Try connecting to another Thunderbolt port on the Mac.

Step 6: In the upper-left Apple menu, go to “System Settings”, click on “Displays”. If the external monitor is recognized but displays no image, replace the HDMI cable. If the issue persists, report to iVANKY customer support. 

Step 7: As ports 4, 5, and 1 share the same output source, please check if ports 4 and 5 are functional to further confirm if the board is damaged.

2. Allow docking station connection

Step 1: Select the upper-left Apple menu icon, go to “System Settings”, choose “Privacy & Security”.

Step 2: Scroll down and click the pop-up menu next to “Allow accessories to connect”, then select “Ask for New Accessories”.

1. Check accessories and connections

Step 1: Ensure that the power cable is connected to the dock. Press the dock’s power button and check if the light turns on. If it does not, please contact our after-sales team. 

Step 2: Make sure the video cable is connected to the monitor and is secure.

Step 3: Use the provided USB-C cable to connect the dock’s USB-C port to the Mac’s USB-C port and ensure it is firmly connected.

Step 4: Flip the USB-C cable connected to the computer and re-plug it.

Step 5: Try connecting to another Thunderbolt port on the Mac.

Step 6: In the upper-left Apple menu, go to “System Settings”, click on “Displays”. If the external monitor is recognized but displays no image, replace the HDMI cable. If the issue persists, report to iVANKY customer support.

2. Allow docking station connection

Step 1: Select the upper-left Apple menu icon, go to “System Settings”, choose “Privacy & Security”.

Step 2: Scroll down and click the pop-up menu next to “Allow accessories to connect”, then select the desired option. Learn more about these options.

3. External monitor detection

Step 1: Disconnect the monitor from the docking station and reconnect.

Step 2: If experiencing a black screen on your external monitor, ensure the “Brightness” is not set too low.

Step 3: If using an Apple keyboard and monitor, use the keyboard’s brightness keys. Alternatively, select the upper-left Apple menu icon, go to “System Settings”, click on “Displays”, and use the brightness control.

Step 4: If your external monitor is not made by Apple, you may need to use its built-in controls and menu system to adjust the brightness. If you cannot adjust the brightness and the monitor remains black, the monitor may not be powered on or may be malfunctioning. 

Step 5: Restart the Mac, click the Apple icon in the upper-left corner, go to “System Settings” (or “System Preferences”), click “Displays”, hold the Option key to show the “Detect Displays” button, and then repeatedly press this button more than 10 times.

Step 6: Update your software.

Software may affect monitor detection, image quality, and available resolutions and refresh rates.

Install the latest macOS updates, as these updates can provide firmware updates for Apple-made monitors.

If your monitor is not an Apple brand, ensure it is using the latest firmware provided by the manufacturer. Refer to the monitor’s documentation or the manufacturer’s website for details. 

4. DL-6950 driver detection

Step 1: Check if the Mac system version and the DL-6950 driver are compatible. Refer to the official driver description for details. If macOS is Monterey 12 or above, update the DL-6950 driver to the latest version and follow the official instructions for installation to complete the version: https://ivanky.com/pages/troubleshoot-your-fusiondock-pro-1 

Step 2: If there is an exclamation mark prompt in DisplayLink Manager as shown in the figure, please go to “Privacy & Security” to enable DisplayLink Manager permissions. 

Step 3: DisplayLink Manager permissions have been enabled, but after opening the driver interface, the monitor is not detected. At this point, since ports 1, 2, and 9 share the same output source, please check if port 9 can be used normally to further confirm if the board is damaged.

Step 4: If port 9 can be used normally and the docking station can charge the Mac normally, but only HDMI 2 and HDMI 3 cannot project the screen normally, please try replacing the HDMI cable. If it still does not work, follow the picture instructions to submit the relevant issue to DisplayLink Manager. You can seek help from the DisplayLink official website.

If the previously mentioned methods don’t resolve your issue, we kindly ask you to provide detailed information on macOS version, malfunctioning devices, and device models, preferably with relevant purchase links. We need to confirm whether there are compatibility issues. Please contact iVANKY customer support for further assistance.

Feedback format reference:

MacBook model: MacBook Pro 14 M2 Max 2023

macOS: Ventura 14.4.1

DL-6950 version: 1.10.2 

1. Check accessories and connections

Step 1: Make sure the video cable is connected to the monitor and is secure.

Step 2: Use the provided USB-C cable to connect the dock’s USB-C port to the Mac’s USB-C port and ensure it is firmly connected.

Step 3: Flip the dock’s USB-C cable connecting to the computer and reinsert it into the computer.

Step 4: If you are using a third-party HDMI to VGA/DP to HDMI cable, replace the HDMI cable and try again. It is recommended to use an iVANKY HDMI cable rather than other third-party cables.

Step 5: If you are using a KVM or USB-C extension cable with the iVANKY FusionDock Pro 1, it may cause the dock signal to be lost. Please use the original USB-C cable provided with the dock.

If the above steps do not resolve your issue, please troubleshoot according to the following scenarios:

Scenario 1: The screen goes blank/black for about a second, then turns back on, and the windows on the monitor do not move to another monitor. This is due to the video output from the monitor not being in sync with the video output from the iVANKY FusionDock Pro 1, such as a long or poor-quality video cable. Please replace the HDMI cable with an iVANKY HDMI cable to confirm.

If the problem persists after replacing the iVANKY HDMI cable, please purchase a Cable Ring that supports EMI interference. If you are unsure about the EMI interference Cable Ring, please contact iVANKY customer service, and we will provide timely advice.

Scenario 2: The screen frequently goes black, the Mac detects the external monitor, but no image is displayed or the screen goes black, causing it to be unusable. Please try a different model of the monitor to confirm; the monitor may need repair.

Scenario 3: The screen goes blank/black for about a second, then turns back on, and all the windows on the monitor transfer to the Mac display. This may be due to a signal loss between the laptop and the iVANKY FusionDock Pro 1. Please replace it with another compliant USB4 cable & Thunderbolt cable, such as an Apple original Thunderbolt cable, or contact iVANKY after-sales service to replace it with a compliant Thunderbolt cable.

If the previously mentioned methods don’t resolve your issue, we kindly ask you to provide detailed information on macOS version, malfunctioning devices, and device models, preferably with relevant purchase links. We need to confirm whether there are compatibility issues. Please contact iVANKY customer support for further assistance.

Feedback format reference:

MacBook model: MacBook Pro 14 M2 Max 2023

macOS: Ventura 14.4.1

DL-6950 version: 1.10.2

1. Check accessories and connections

Step 1: Make sure the video cable is connected to the monitor and is secure.

Step 2: Use the provided USB-C cable to connect the dock’s USB-C port to the Mac’s USB-C port and ensure it is firmly connected.

Step 3: Flip the dock’s USB-C cable connecting to the computer and reinsert it into the computer.

Step 4: If you are using a third-party HDMI to VGA/DP to HDMI cable, replace the HDMI cable and try again. It is recommended to use an iVANKY HDMI cable rather than other third-party cables.

Step 5: If you are using a KVM or USB-C extension cable with the iVANKY FusionDock Pro 1, it may cause the dock signal to be lost. Please use the original USB-C cable provided with the dock.

If the above steps do not resolve your issue, please troubleshoot according to the following scenarios:

Scenario 1: The screen goes blank/black for about a second, then turns back on, and the windows on the monitor do not move to another monitor. This is due to the video output from the monitor not being in sync with the video output from the iVANKY FusionDock Pro 1, such as a long or poor-quality video cable. Please replace the HDMI cable with an iVANKY HDMI cable to confirm.

If the problem persists after replacing the iVANKY HDMI cable, please purchase a Cable Ring that supports EMI interference. If you are unsure about the EMI interference Cable Ring, please contact iVANKY customer service, and we will provide timely advice.

Scenario 2: The screen frequently goes black, the Mac detects the external monitor, but no image is displayed or the screen goes black, causing it to be unusable. Please try a different model of the monitor to confirm; the monitor may need repair.

Scenario 3: The screen goes blank/black for about a second, then turns back on, and all the windows on the monitor transfer to the Mac display. This may be due to a signal loss between the laptop and the iVANKY FusionDock Pro 1. Please replace it with another compliant USB4 cable & Thunderbolt cable, such as an Apple original Thunderbolt cable, or contact iVANKY after-sales service to replace it with a compliant Thunderbolt cable.

2. Detect video signal interference

Step 1: Please temporarily enable airplane mode or disable Wi-Fi, as it is known that some wireless cards can interfere with the video signal.

Step 2: Disconnect all devices connected to the Mac (except for the iVANKY FusionDock Pro 1); meanwhile, only keep HDMI 2 & HDMI 3 connected to the monitor on the iVANKY FusionDock Pro 1 and observe if the display is normal.

Feedback format reference:

MacBook model: MacBook Pro 14 M2 Max 2023

macOS: Ventura 14.4.1

DL-6950 version: 1.10.2 

Quick Finds: 

2.1 USB-C port not working

2.2 USB-A port not working 

Step 1: Observe if the docking station’s LED light is on.

Step 2: Ensure the USB-C device is turned on and its cable is properly connected. If your device has multiple USB-C ports, connect the device’s cable to another USB-C port.

Step 3: If the device works after changing the port, connect another device to the port that has been tested. If the device does not work, shut down the computer and unplug the power cord. Wait for one minute, then plug the power cord back into the power outlet and start the computer.

Step 4: Try plugging the device directly into the computer’s USB-C port to confirm the device is functioning properly.

Step 5: Disconnect all USB devices except for the one you are testing. If the device now works, the problem may be with one of the devices connected to the docking station. Try reconnecting them to the docking station one by one.

Step 6: Unplug the connection between the dock and the Mac, and disconnect the dock’s power adapter. Wait for one minute, then reconnect the power adapter.

If the previously mentioned methods don’t resolve your issue, we kindly ask you to provide detailed information on macOS version, malfunctioning devices, and device models, preferably with relevant purchase links. We need to confirm whether there is a compatibility issue with the external device. Please contact the iVANKY customer service team for assistance.

If individual ports are not working, please provide feedback in the following format:

Port 13/14 not working

MacBook model: MacBook Pro 14 M2 Max 2023

macOS: Ventura 14.4.1

DL-6950 version: 1.10.2 

Step 1: Observe if the docking station’s LED light is on.

Step 2: Ensure the USB-A device is turned on and its cable is properly connected. If your device has multiple USB-A ports, connect the device’s cable to another USB-A port.

Step 3: If the device works after changing the port, connect another device to the first port. If the device does not work, shut down the computer and unplug the power cord. Wait for one minute, then plug the power cord back into the power outlet and start the computer.

Step 4: Try plugging the device directly into the computer’s USB-A port to confirm the device is functioning properly.

Step 5: Disconnect all USB devices except for the one you are testing. If the device now works, the problem may be with one of the devices connected to the docking station. Try reconnecting them to the docking station one by one.

Step 6: Unplug the connection between the dock and the Mac, and disconnect the dock’s power adapter. Wait for one minute, then reconnect the power adapter. 

If the previously mentioned methods don’t resolve your issue, we kindly ask you to provide detailed information on macOS version, malfunctioning devices, and device models, preferably with relevant purchase links. We need to confirm whether there is a compatibility issue with the external device. Please contact the iVANKY customer service team for assistance.

If individual ports are not working, please provide feedback in the following format:

Port 13/14 not working

MacBook model: MacBook Pro 14 M2 Max 2023

macOS: Ventura 14.4.1

DL-6950 version: 1.10.2

Quick Finds: 

3.1 Unable to connect to the network

3.2 Slow Internet speed3.3 Frequent disconnection

3.3 Frequent disconnection

Quick Finds: 

4.1 Unable to charge Mac

4.2 PD out port not working 

1. Check power supply equipment

Step 1: Observe if the docking station’s LED light is on. 

Step 2: Ensure you are using the original USB-C cable provided with the dock to connect port 15 on the dock with the Mac Thunderbolt port.

Step 3: Restart the Mac and reconnect the USB-C cable between the dock and the Mac.

Step 4: Unplug the dock’s power adapter from the power outlet, wait for 10 seconds, then reconnect.

Step 5: Try using the Mac’s original PD Charger to confirm if the Mac’s Thunderbolt port can charge properly. 

2. Test power outlet

Step 1: Unplug the dock’s power adapter from the power outlet and plug a known good device (e.g., a lamp) into the outlet to confirm it can power devices. If the power outlet works properly, observe if the dock’s power adapter LED light is on, noting that button 7 is the dock's power switch button.

Step 2: Try using port 14 (USB-C interface) to charge a phone/tablet to test if it can charge normally. 

If the previously mentioned methods don’t resolve your issue, we kindly ask you to provide detailed information on macOS version, malfunctioning devices, and device models, preferably with relevant purchase links. We need to confirm whether there are compatibility issues. Please contact iVANKY customer support for further assistance.

Feedback format reference:

MacBook model: MacBook Pro 14 M2 Max 2023

macOS: Ventura 14.4.1

DL-6950 version: 1.10.2

Port 14 can/cannot charge XX device.

Button 7 can/cannot function properly. 

Step 1: Observe if the docking station’s LED light is on.

Step 2: Please unplug and reconnect the cable connecting the device and the dock / USB-C cable between the dock and Mac/DC power.

Step 3: Insert a known good device with a USB-C interface to test if the port 14 (PD interface) is working normally.

Step 4: Replace the USB-C cable and reconnect to test if the cable is faulty.

Step 5: Test another USB-C port to see if it works normally. 

If the previously mentioned methods don’t resolve your issue, we kindly ask you to provide detailed information on macOS version, malfunctioning devices, and device models, preferably with relevant purchase links. We need to confirm whether there is a compatibility issue with the external device. Please contact the iVANKY customer service team for assistance.

If individual ports are not working, please provide feedback in the following format:

Port 13/14 not working

MacBook model: MacBook Pro 14 M2 Max 2023

macOS: Ventura 14.4.1

DL-6950 version: 1.10.2 

1. Check wiring and connections

Step 1: Reverse and reconnect the USB-C cable between the dock and Mac’s Thunderbolt port, then restart the Mac.

Step 2: Unplug the connection between the dock and the Mac, and disconnect the dock’s power adapter. Wait for 1 minute, then reconnect.

Step 3: Plug the 3.5mm device directly into the Mac’s 3.5mm port or another known good 3.5mm port.

Step 4: Ensure the dock’s 3.5mm audio port is clean and free of debris. Use compressed air to clean if necessary. 

2. Check sound settings

Step 1: For troubleshooting, please disconnect every connected device from the docking station, leaving only the audio cable, mouse, and keyboard connected.

Step 2: Choose the Apple menu, select “System Settings”, and click on “Sound.”

Step 3: Click on the “Output” tab and select the external speakers & headphones connected to the audio cable. If you don't see the built-in speaker option in the “Output” window, contact iVANKY customer support.

Step 4: If the “Output Volume” slider is set to a low volume, move the slider to the right and retest.

Step 5: If the “Mute” checkbox is selected, unselect it and retest.

Step 6: Open another app to play audio/video to confirm if the headphone output is functioning properly.

3. Check if the output source is damaged

Since port 9 shares the same output source as ports 1 and 2, check if port 9 can be used normally to further confirm if the board is damaged.

4. DL-6950 driver detection

Step 1: Check if the Mac system version and the DL-6950 driver are compatible. Refer to the official driver description for details. If macOS is Monterey 12 or above, update the DL-6950 driver to the latest version and follow the official instructions for installation to complete the version: https://ivanky.com/pages/troubleshoot-your-fusiondock-pro-1 

Step 2: If there is an exclamation mark prompt in DisplayLink Manager as shown in the figure, please go to “Privacy & Security” to enable DisplayLink Manager permissions.

Step 3: DisplayLink Manager permissions have been enabled, but after opening the driver interface, the monitor is not detected. At this point, since ports 1, 2, and 9 share the same output source, please check if port 9 can be used normally to further confirm if the board is damaged. 

Step 4: If port 9 can be used normally and the docking station can charge the Mac normally, but only HDMI 2 and HDMI 3 cannot project the screen normally, please try replacing the HDMI cable. If it still does not work, follow the picture instructions to submit the relevant issue to DisplayLink Manager. You can seek help from the DisplayLink official website.

If the previously mentioned methods don’t resolve your issue, we kindly ask you to provide detailed information on macOS version, malfunctioning devices, and device models, preferably with relevant purchase links. We need to confirm whether there are compatibility issues. Please contact iVANKY customer support for further assistance.

Feedback format reference:

MacBook model: MacBook Pro 14 M2 Max 2023

macOS: Ventura 14.4.1

DL-6950 version: 1.10.2 

1. Check wiring and connections

Step 1: Observe if the docking station’s LED light is on.

Step 2: Please reconnect the cables between the device and the docking station/USB-C cable between the dock and Mac/DC power, and wait for 30 seconds.

Step 3: Confirm that the SD/TF port is clean and free of paper debris. If necessary, use compressed air to blow the SD/TF card slot.

Step 4: If conditions allow, try using another SD/TF card.

Step 5: If conditions allow, directly insert the SD/TF into the Mac to confirm if it can be used normally.

Step 6: Use a clean cloth soaked in alcohol to vigorously wipe the gold-plated connects of the SD/TF card before trying again. 

2. Reinsert the card 

Step 1: If the inserted card fails to load, take out the card and reinsert it. Please notice that insertion speed can impact its loading. 

Step 2: If the card still cannot be loaded, please inform us of the macOS version, the malfunctioning device, and the device model, preferably with relevant purchase links. We need to confirm whether there is a compatibility issue with the external device. Please contact the iVANKY customer service team for assistance. 

Feedback format reference: 

MacBook model: MacBook Pro 14 M2 Max 2023 

macOS: Ventura 13.3.1 

SD/TF Card: SanDisk Extreme PRO SD UHS-I Card 128G 

DL-6950 version: 1.10.2         

Step 3: If you are unable to achieve normal output, kindly reach out to iVANKY support for assistance in resolving the issue or to inquire about a replacement.