1. Check wiring and connections

Step 1: Check if the dock’s LED lights are on. If not, press the power button or reconnect the adapter.

Step 2: Disconnect and reconnect the following connections, then wait 30 seconds:

-The cable between the device and the Dock

-The USB-C cable between the Dock and the Mac

-The Dock’s DC power adapter

Step 3: Make sure the SD/TF card slots are clean and free of debris. Use compressed air if needed.

Step 4: If possible, connect the SD/TF card directly to the Mac to confirm it functions correctly.

2. Reinsert the card

Step 1: If the card is not recognized, remove it and insert it again.

*SD cards may fail to load if inserted too slowly or too quickly.

Step 2: If the port still does not work, please contact the iVANKY support team and provide the following information so we can check for possible device compatibility issues:

-macOS version

-Device that cannot be used and its model

-Purchase link (if available)

3. Format the SD / TF Card

If the SD/TF card cannot be read even when connected directly to the Mac, the card format may be incompatible with macOS.

In this case, please format the card and set the file system to exFAT, then test again.

Please submit your information using the following format:

-MacBook Model: MacBook Pro 14-inch, M2 Max (2023)

-macOS Version: Ventura 13.3.1

-SD / TF Card: SanDisk Extreme PRO SD UHS-I Card, 128 GB