General FAQ

Frequently Asked Questions

Need help finding an answer to your question? Ask our customer support at support@ivanky.com )

When will I receive my order?

Orders that require shipping within the U.S. will be delivered within 2 to 5 days, depending on your preferred shipping method.

Shipping to countries outside of the U.S. may take up to 10 days.

Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What’s your support email and warranty?

Hi there, you can contact us at support@ivanky.com.

And we extend the 18-month Warranty to total of 54 months (18+36 months) for customers who have registered their products on our website.

Feel free to contact our top-notch customer support team with any questions or concerns.

Here to check our Terms and Policies.

Warranty Policy: https://ivanky.com/pages/warranty-policy

Shipping Policy: https://ivanky.com/policies/shipping-policy

Refund Policy: https://ivanky.com/policies/refund-policy

Are your DisplayPort cables VESA certified?

We noticed that it’s a frequently asked question that if our DisplayPort cables are VESA certified, and there may be some misunderstandings of it.

We passed the VESA certification through our supplier factory but not under the name of our brand, which could be the possible reason that you can't find our information by searching our brand on the website.

You can try to search for the name of our supplier, Dongguan Arin Electronics Technology Co., Ltd, or check the following link to see our certification: https://vesa.org/displayport-developer/certified-components/

Attached below are the screenshots of our certification info on VESA.com:

If you have any further questions, feel free to contact our support team: support@ivanky.com