6+ Years Trustworthy A/V Pro Brand
iVANKY Gaming Dock
6-in-1 VCA21
Explore troubleshooting solutions for various product-related topics. This comprehensive collection includes answers to your most common and frequently asked questions.
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Ethernet not working

After the OS is upgraded, you need to manually enter the desktop mode and connect the wired network. Turn off Wi-Fi, or set the wired connection priority.

The screen of my handheld gaming console goes black with an external display

When connecting your handheld gaming console (e.g. ROG Ally) to an external display, please note that by default, the external screen might be the only one displaying. If you'd like both your gaming device and the external screen to remain active, follow these steps:

1. Navigate to your system's desktop.
2. Connect a mouse to your gaming device.
3. Right-click to access the display settings.
4. Choose between "Duplicate" to mirror the content on both screens or "Extend" to expand your display across both screens.

The TV doesn't detect soundbars and turns off HDMI-CEC



Navigate to Settings on your handheld gaming console, click Audio ➡️ Output, then click "External Devices", and the audio can be transmitted to your TV.