EdgeDock 1
Explore troubleshooting solutions for various product-related topics. This comprehensive collection includes answers to your most common and frequently asked questions.
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Failed to connect to two external monitors

The USB-C Laptop Docking Station provides dual display capabilities for laptops with a full-function USB-C port. Please confirm that your laptop's USB-C port meets this requirement. If you're uncertain, don't hesitate to reach out to us at [email protected] – we're here to help. 😊

Ethernet port not functioning

If your RJ45 Ethernet isn't cooperating, a driver update might be the solution. 

Head to our official website for the driver and installation instructions: https://ivanky.com/blogs/news/ivanky-ethernet-driver-download-guide. 

Make sure to select the driver that matches your MacBook's system version. After updating, don't forget to reboot both your MacBook and the docking station. For any more questions, reach out to us at [email protected].