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Warranty Policy

iVANKY 18-Month Limited Warranty

What’s 18-month Limited Warranty?

· iVANKY provides an 18-month Limited Warranty from the date of purchase for all iVANKY® products sold by iVANKY

· iVANKY warrants these products against defects in materials and workmanship under normal use for a period of 18 months, as applicable, from the date of purchase.

· If a valid claim is made during the applicable period, iVANKY, at its option, will either:
       1.replace the product
       2.exchange the product with a product of equal value
       3.refund the order.

· A replacement product assumes the remaining warranty of the original product or 30 days from the date of replacement, whichever is greater.

iVANKY 54-Month Extended Warranty

· For the benefits of our customers, we extend the 18-month Warranty to total of 54 months (18+36 months) for customers who have registered their products on our website.

· For a faster validation process, we suggest you to register your product with a valid email address and Order ID. Once registered, you’ll receive a confirmation. If you fail to receive anything, please kindly check the junk mailbox or contact us.

· For purchases under one email address, all orders will be covered by this Conditional 36-month extended warranty once the email address is registered. There’s no need to register again for multiple purchases.

· iVANKY warrants these products against defects in materials and workmanship under normal use.

What does the Warranty cover?

· All iVANKY products sold by the official website ivanky.com and Amazon Seller iVANKY.

Warranty Exclusions & Limitations

· Though we care about the happiness of our customers, the following cases WILL NOT be covered by our Warranty:

· Products purchased from unauthorized resellers;

· Purchases without valid proof of purchase;

· Any defects or damages caused by unreasonable use, abuse, exposure to excessive heat, liquids or other external causes;

· Lost or stolen products;

· Product that has been refunded.

Valid proof of purchase

What’s a valid proof of purchase?

· Acceptable proof of purchase is an accurate order number or Amazon Order Number, and matching email address when you placed that order. A screen capture of your order or Amazon order summary is also valid. The important information that needs to be included are as follows:
       · Product Purchased
       · Date
       · Seller
       · Order Number/Amazon Order Number
       · Email Address

Why you require proof of purchase?

· We require a valid proof of purchase to ensure that the iVANKY product was purchase directly from our website ivanky.com or Amazon Seller iVANKY. If you purchased directly from us, we may be able to locate your order in our system. iVANKY cannot guarantee any type of warranty or support on products acquired through unauthorized channels.

How do I make a claim?

· To make a warranty claim for defective products, please use our Warranty Claims System for the quickest resolution.

How Do I Contact You Directly?

· If you have any questions or concerns, please drop us a message. Hope you enjoy every purchase with iVANKY.