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iVANKY 8K HDMI 2.1 Switcher
Explore troubleshooting solutions for various product-related topics. This comprehensive collection includes answers to your most common and frequently asked questions.
  • Troubleshoot
  • Manuals & Downloads

Remote control not working

 1. Before using the remote, please ensure that you have taken out the small transparent isolator from the battery compartment.

 2. Ensure the remote control is in Unlocked IR Lock Mode.

 3. Please point the remote at the IR receiver and ensure there are no objects obstructing it. The supported range is about 13 ft.

 4. After pressing the switch button on the remote control, the display screen will appear with the image after 5-8 seconds.


For any further questions, simply reach us at support@ivanky.com.

External displays keep flickering

  1. First, ensure all devices support the desired resolution and refresh rate.
  2. If using 8K@60Hz or 4K@120Hz, stick to HDMI 2.1 cables: 3ft for input and 6ft for output, not exceeding 10ft in total.
  3. Adjust your resolution to 4K120HZ 4:2:0.
  4. Double-check connections and re-plug if necessary.
  5. Consider updating your computer's operating system

For assistance, email support@ivanky.com.

No sound from eARC/ARC speaker

  1. Establish a connection by adhering to the appropriate sequence, commencing with the input device, followed by the HDMI Switcher, leading to the 8K television, culminating at the speaker (ensuring that the output port is intricately linked to the television's HDMI eARC/ARC port).
  2. Verify that both the television and the speaker possess compatibility with eARC/ARC technology.
  3. Confirm the proper linkage of both the 8K television and the speaker to the HDMI port, specifically the eARC/ARC port.
  4. Configure your 8K television to the mode titled "Use audio system for audio output"

Should you have any further inquiries, do not hesitate to contact us at support@ivanky.com.

The Switcher fails to switch source

  1. In 2 in 1 out mode, ensure connecting both input devices to IN/OUT 1 and IN/OUT 2 ports.
  2. In 1 in 2 out mode, ensure connecting both output devices to IN/OUT 1 and IN/OUT 2 ports.
  3. For a detailed setup, please refer to pages 3-4 of the user manual.

For any further questions, simply reach us at support@ivanky.com.

The Switcher fails to duplicate the video output on multiple displays

  • The iVANKY HDMI 2.1 Switch functions as a switcher, not a splitter. It's designed for single-screen display, and it doesn't allow simultaneous output on multiple screens.
  • We'd appreciate it if you could return the units. To make it hassle-free, you can find the return option in your orders.

The Switcher fails to output content at 8K@60Hz / 4K@120Hz

To ensure smooth operation:

  1. Confirm HDMI 2.1 support for all devices and accessories, including your laptop, cable, and monitor.
  2. Use a 3ft (1m) HDMI cable for input and a 6ft (2m) cable for output, keeping the total length within 10ft (3m).
  3. Adjust the resolution setting to 4K@120HZ 4:2:0.