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FusionDock Max 1

Power & Charging Troubleshooting Guide

Address power and charging issues of your FusionDock Max 1 with our comprehensive guide.


Last updated: Jan 2024

1. MacBook Not Charging

a. Check Power Supply

Step 1: Check if the LED indicator on the docking station is lit.


Step 2: Ensure the dual USB-C cable is connected to the designated USB-C ports within the white frame on the rear of the docking station.


Step 3: Restart your Mac, then disconnect and reconnect the USB-C cable between the dock and the Mac.


Step 4: Unplug the DC cable, wait for 30 seconds, then reconnect the DC cable.


Step 5: If using a non-original dual USB-C cable, ensure it is directly connected to your Mac's PD power supply for charging. Test the cable's reliability by micro-adjusting it during charging. Replace the cable if you encounter charging issues or if it fails to charge.

b. Test the Power Outlet

Step 1: Unplug the dock's power adapter from the outlet and plug in a reliable device (like a desk lamp) to ensure the outlet is functioning. If the outlet works properly, check if the LED light on the dock's power adapter illuminates.


Step 2: Attempt to charge your phone or tablet using port 7/10/11/14 to verify its charging capability.

Step 3: If these steps do not resolve the issue, please provide detailed information to our customer support, including your MacBook's specific macOS version and its precise model, year, and specifications.


Example Feedback Format:

MacBook Model: MacBook Pro 14 M2 Max, 2023

macOS Version: Ventura 13.3.1

2. USB-C PD Port Not Working

Step 1: Check if the LED indicator on the docking station is lit.


Step 2: Disconnect and then reconnect the cables between the device and the dock, including the USB-C cable between the dock and the Mac, and the DC power cable.


Step 3: Connect a known functioning device with a USB-C interface to test if the port is operational.


Step 4: Replace the USB-C cable, reinsert it, and check for any issues with the cable.


Step 5: If these steps do not resolve the issue, please provide detailed information to our customer support, including the specific macOS version installed on your MacBook, the model of the peripheral, and the precise model of your MacBook, with its year and specifications.


Example Feedback Format:

MacBook Model: MacBook Pro 14 M2 Max, 2023

macOS Version: Ventura 13.3.1

Model of Peripheral: [Insert model here]

3. iPhone 15 Won't Charge on USB-C PD Port

The FusionDock Max 1 is equipped with USB-C ports numbered 7, 10, 11, 14, and 18, each of which can charge the iPhone 15. It is recommended to use these specific ports for charging your iPhone 15.