配送ポリシー

Free Shipping on Orders Over $25.00

 

How long does delivery take?

3-10 business days.

 

What countries do you ship to?

We ship worldwide. The DHL calculator will help calculate the shipping cost while checking out if you're not in the US.

We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Micronesia
6. Marshall Islands
7. Northern Mariana Islands
8. Palau
9. Puerto Rico
10. Rhode Islands
11. U.S. Virgin Islands
12. Armed Forces Americas
13. Armed Forces Europe
14. Armed Forces Pacific
Thank you for your understanding.

 

How will my delivery be shipped?

If you're in the US:

We choose between UPS, USPS, FedEx, and EMS depending on the location of the warehouse where the goods you purchase are stored.

If you're in other countries:

We use DHL in most cases. We will let you know by email if there is any special case.

 

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

 

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@ivanky.com.