Privacy Policy

At iVANKY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website or purchase our products.

We collect information you provide to us, information generated when you place an order or contact us, and certain technical information collected automatically through cookies and similar technologies. We use this information to operate our website, process orders, provide support, improve our services, and communicate with you.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information, such as your name, email address, phone number, and shipping or billing address
• Order information, such as the products you purchase, transaction details, and order history
• Account and communication information, such as messages you send to us, warranty claims, product registration details, or customer support requests
• Device and usage information, such as your IP address, browser type, device identifiers, pages viewed, and interactions with our website
• Cookie and tracking data collected through cookies, pixels, and similar technologies

2. How We Collect Information

We collect information:

• directly from you when you place an order, contact us, register a product, submit a warranty claim, subscribe to emails, or otherwise communicate with us
• automatically when you browse or interact with our website
• from service providers and business partners that help us operate our store, process payments, fulfill orders, analyze performance, or provide marketing and customer support services

3. How We Use Your Information

We may use your personal information to:

• process and fulfill your orders
• provide customer support, warranty service, and after-sales service
• send transactional communications, such as order confirmations, shipping updates, and service-related messages
• improve our website, products, and customer experience
• detect, prevent, or investigate fraud, abuse, security incidents, or other unauthorized activities
• send promotional emails or marketing communications where permitted by law or with your consent

4. Sharing of Information

We may share your personal information with trusted third parties only as necessary to operate our business and provide our services, including:

• e-commerce, payment, and checkout service providers
• shipping, logistics, and fulfillment partners
• customer support, warranty, email, and marketing service providers
• analytics, performance, and website technology providers
• legal or regulatory authorities where disclosure is required by law or necessary to protect our rights, users, or business

We may also share information in connection with a merger, acquisition, financing, asset sale, or similar business transaction.

5. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to operate our website, remember your preferences, keep your cart and checkout functioning, understand website traffic, and improve performance and marketing effectiveness.

Depending on your location, you may be able to manage certain cookie preferences through your browser settings or through any cookie banner or privacy controls available on our website.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, completing transactions, maintaining records, resolving disputes, enforcing our agreements, and complying with legal obligations.

7. Data Security

We use reasonable technical, administrative, and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• request access to the personal information we hold about you
• request correction of inaccurate information
• request deletion of your personal information, subject to legal exceptions
• opt out of certain marketing communications
• request information about certain data sharing or targeted advertising practices, where applicable

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing certain requests.

9. International Transfers

Because we operate online and may work with service providers in multiple countries, your personal information may be transferred to and processed outside your country or region of residence. Where required, we will take appropriate steps to protect your information in accordance with applicable law.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or features that are not operated by us. We are not responsible for the privacy practices, content, or security of those third parties, and we encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers, or legal requirements. Any updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at:

Email: support@ivanky.com